Refund policy

Order Cancellations

We aim to provide the best possible care to all our customers.
If you wish to cancel your order, please notify us before dispatch. Most orders are dispatched within 72 hours, so we recommend contacting us as soon as possible.
If your order has already been dispatched, a £30 cancellation fee will apply.

Returns, Collections & Refunds

If you’ve received your order but it’s not quite what you expected—don’t worry.
You are welcome to return the item for a full refund.

  • A collection charge of £49.99 will apply if you wish us to arrange the return.

  • Alternatively, you may use your own courier. Please inform us if you choose this option.

Note: We cannot accept responsibility for items lost or damaged by third-party couriers.

Once we receive your returned item in its original condition, your refund will be processed within 72 hours.

Damages or Missing Parts

On the rare occasion that your item arrives damaged or with missing parts, please contact us immediately.
We will require clear photos of the issue so we can resolve it promptly.

Important: All damages or missing items must be reported within 7 days of delivery (starting the day after you receive the item).

We are here to help and will do our utmost to make things right.