Delivery Guide
Delivery Guide
Please read the full information below prior to placing the order.
- Customer places the order
- Order is dispatched to our in-house manufacturers (within 24 hours)
- Once the item is ready, it goes through various quality checks
- Delivery is booked with a courier, and a tracking number is provided
We use private couriers for some of our items. If this applies, customers will receive a phone call or text message from our dedicated delivery team 24-48 hours prior to confirm delivery.
The driver will call at least 30 minutes before delivery to ensure you are at home.
Cancelling an order
We strive to provide the best customer service and accommodate cancellations when possible. Orders can be cancelled only if they have not been dispatched. Since most orders are dispatched within 72 hours, please inform us as soon as possible if you wish to cancel. If the order has already been dispatched, a £30 handling charge will be applicable.